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Privacy Policy

Luminova Hub ERP is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.

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Encrypted

GDPR Compliant

Last Updated: August 2026

Introduction

Welcome to Luminova Hub ERP (the "App"). At Luminova Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and associated services. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information You Provide

Contact Information: Name, phone number, email address
Account Credentials: Username and password for authentication
Role Information: Whether you are an Admin, Agent, Vendor, or Service Center user
Profile Data: Designation, employee ID, department information
Business Information: Vendor details, service center information, customer data

Automatically Collected Information

Device Information: Device type, operating system version, unique device identifiers
Log Data: IP address, access times, app interactions, feature usage
Usage Data: Pages viewed, features accessed, time spent in the app

Information from Third Parties

We may receive information about you from other users of our services (e.g., when an Agent creates a Vendor profile)
Information from service providers that assist in our operations

How We Use Your Information

We use the collected information for the following purposes:

To Provide and Maintain the App: Manage user access, authenticate sessions, and deliver core ERP functionality
To Improve and Personalize: Enhance user experience, optimize features, and develop new services
To Process Transactions: Manage orders, vendors, service centers, and tickets
To Communicate: Send service updates, notifications, and respond to inquiries
To Ensure Security: Monitor for suspicious activity, prevent fraud, and protect user data
For Analytics: Understand usage patterns and improve our services

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With your consent or at your direction
With service providers who assist in our operations (e.g., cloud storage, analytics)
To comply with legal obligations, court orders, or government regulations
To protect the rights, property, or safety of Luminova Hub, our users, or others
In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include: • End-to-end encryption for data transmission • Secure authentication mechanisms • Regular security assessments and updates • Access controls and role-based permissions • Data backup and disaster recovery procedures While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed for the purposes for which it was collected, subject to applicable legal requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access: Request a copy of your personal information we hold
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your information (subject to legal obligations)
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your information
Right to Withdraw Consent: Withdraw consent at any time

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze usage: • Session Cookies: Maintain your login session and preferences • Analytics Cookies: Help us understand how users interact with the app • Security Cookies: Help identify and prevent security threats You can control cookie preferences through your device settings. However, disabling cookies may affect some functionality.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to remove such information from our systems.

Third-Party Services

The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our App.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by: • Posting the new Privacy Policy on this page • Updating the "Last Updated" date at the top of this policy • Providing in-app notifications for significant changes We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: 📧 Email: privacy@luminovahub.com 📞 Phone: +91-XXXX-XXXXXX 📍 Address: [Insert Your Business Address] 🕐 Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST

Luminova Hub ERP — Your trusted partner in business management